Get the latest information from us about COVID-19



Frequently Asked Questions

What type of COVID test do you offer?

We currently offer RT-PCR and Rapid Antigen COVID-19 tests.

How soon will I receive the results for my RT-PCR COVID test?

The average turnaround time for RT-PCR test results is 24-48 hours.

How soon will I receive my Rapid test results?

The results for a rapid test are typically available in 15 minutes.

How will I receive my test results?

Your test results are delivered to your mobile phone via text or email.

How far in advance do should I get tested before traveling?

The standard requirement is within 72 hours. You must present a “negative”/ “non-detected” test result within 72 hours of traveling abroad. (Please confirm with your travel agent or transportation agency i.e., plane, train, cruise, or bus line.)

How do I go about setting up a Medlab Professionals Testing Point for my organization?

For a free consultation to have Medlab Professionals arrange a Testing Point solution for your organization, please contact us via email:, call us direct at: 877-444-4932, or contact your regional Medlab Professionals Representative directly.

Will I be charged for the RT-PCR test or the Rapid test?

All forms of COVID-19 testing were free to the uninsured under the HRSA federal grant until March 22, 2022, 11:59pm. The Biden administration has proposed a new bill to have the grant reinstated but until that bill is approved, all testing must be paid for or processed with a valid form of medical insurance.

Do you accept Medicaid or Medicare insurance?

Yes. Both Medicaid and Medicare are currently accepted at this time.

I have not received my test results within 48 hours and I did not make an expedite request for travel. Who do I contact?

If you have not received your test results within the allotted 48 hours, please email us at: Please do not send multiple emails. Your email will be addressed within the order that it was received.

Who is allowed to view my results?

Our test results are treated with the utmost confidence and will only be handled by HIPAA Certified Medlab Professionals staff and laboratory partners. Additionally, your organization’s liaison (the person who authorized the test) will have visibility through your consent. (Please consult with your management regarding viewing privileges as it relates to your test results.)

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